Terms and conditions
This English translation is provided for information only. In case of any discrepancy, the Spanish version prevails.
These general terms and conditions govern the booking of package travel and stand-alone travel services offered by Radilust Experience FZCO (Radilust Experience), a travel agency with licence [PENDING: travel agency licence number], tax ID (CIF) [PENDING: tax ID (CIF/NIF)] and registered office at Building A1, Digital Park, Silicon Oasis, Dubái, Emiratos Árabes Unidos, in accordance with Book IV of Spanish Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users) and other applicable legislation.
1. Booking process
You can book through this website, on WhatsApp, by phone or in person. When booking online, you choose the trip and room type, enter the travellers' details and provide the documents requested. Your booking is made when you pay the deposit shown for each trip (by default, 30% of the total price) and is confirmed when we send you your confirmation with your booking reference.
2. Payments
[This section is pending update and is shown in Spanish.]
El resto del importe se abonará, como máximo, 30 días antes de la salida (o en la fecha indicada en la confirmación de la reserva). Los pagos pueden realizarse con tarjeta a través de nuestra pasarela de pago segura o por transferencia bancaria. La falta de pago del importe pendiente en el plazo indicado facultará a la agencia para resolver la reserva, aplicando los gastos de cancelación que correspondan.
3. Prices
Prices are in euros and per person unless otherwise stated, and include the services listed under ‘What's included’ for each trip. They do not include the items listed under ‘Not included’ or, in general, visas, taxes or any services not specified. Prices may only be revised in the cases and within the limits set out in Article 158 of Royal Legislative Decree 1/2007 (changes in fuel costs, taxes or exchange rates), and never in the 20 days before departure.
4. Travel documents
It is the traveller's responsibility to hold the documents required for the trip: a valid passport (valid for at least 6 months from the return date, unless the destination requires otherwise), visas and any other entry requirements of the destination country. The agency will tell you which requirements apply and, where you book this service, will apply for the visa using the details and documents provided by the traveller, which must be accurate and legible. Any loss or damage resulting from incorrect, insufficient or late documents shall be borne by the traveller.
5. Cancellation by the traveller
[This section is pending update and is shown in Spanish.]
El viajero puede cancelar su reserva en cualquier momento antes de la salida comunicándolo por escrito a reservas@radilust.com. Salvo que en la ficha del viaje se indique un baremo distinto, se aplicarán las siguientes penalizaciones sobre el importe total, además de los gastos de gestión y de los gastos no recuperables ya incurridos (billetes de avión emitidos, visados tramitados y reservas no reembolsables):
| Antelación | Penalización |
|---|---|
| Más de 30 días antes | 5% |
| Entre 30 y 15 días antes | 15% |
| Entre 14 y 10 días antes | 25% |
| Entre 9 y 3 días antes | 50% |
| 48 horas o menos / no presentación | 100% |
Los reembolsos que procedan se realizarán por el mismo medio de pago utilizado, en un plazo máximo de 14 días naturales desde la resolución del contrato.
6. Changes or cancellation by the agency
If, before departure, the agency is forced to make a significant change to any essential element of the trip, it will inform the traveller, who may either accept the change or terminate the contract and receive a refund of the amounts paid. For group trips that require a minimum number of participants, if that minimum is not reached the agency may cancel the trip by giving the notice required by law (no later than 20 calendar days before departure for trips lasting more than 6 days), with a full refund of the amount paid.
7. Transfer of the booking
You may transfer your booking to another person who meets all the conditions required for the trip, provided you tell us at least 7 calendar days before departure. You and the person taking over the booking shall be jointly and severally liable for the outstanding balance and for any additional costs arising from the transfer (for example, name changes on flight tickets, where the fare allows it).
8. Travel insurance
Trips only include the insurance expressly stated in the trip details. We recommend taking out travel assistance and cancellation insurance; we can arrange it for you on request.
9. Liability and complaints
The agency is responsible for the proper performance of the services included in the package, in accordance with Royal Legislative Decree 1/2007. Travellers must report any lack of conformity during the trip without undue delay. If you have a complaint, you can contact us at reservas@radilust.com or on +34632526362 within 30 days of the end of the trip. Official complaint forms (hojas de reclamaciones) are also available to you.
10. Governing law and jurisdiction
These terms are governed by Spanish law. Any dispute shall be submitted to the courts with jurisdiction under consumer protection law.
Last updated: 17 July 2026